Shipping
Shipping Methods and Charges
ALS ships orders by standard ground delivery, unless a different shipping method is specified on your order. Shipping next day or 2nd day air is available on most items except on oversized and heavyweight items. Shipping costs will be based on the products purchased and your location and will be calculated at checkout.
UPS Next Day Air
Guaranteed on-time delivery to all 50 states and Puerto Rico by 10:30 a.m., 12:00 p.m. or end of next business day to commercial destinations.
Shipments to residential destinations are delivered by 12:00 p.m. or end of next business day. Some limitations apply to Alaska and Hawaii.
UPS 2nd Day Air
Delivery to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii, by the end of the second business day.
UPS Ground
Delivery typically in one to five business days to all 50 states and Puerto Rico. Refer to UPS Ground Time-in-Transit Maps at ups.com/maps
to determine scheduled delivery.
UPS Standard (Canada)
Delivery to all Canadian provinces by end of day, within two to seven business days. Rates include door-to-door delivery. Customs clearance is
not included.
UPS Worldwide Expedited (Canada)
Delivery in two business days to Canada. Rates include door-to-door delivery. Customs clearance is
not included.
Occasionally, heavy or oversized items may incur an additional shipping fee based on the size and weight of the part. If required, a ALS representative will call you to discuss any additional shipping charges before your order is shipped.
ALS does not accept 3rd party shipping accounts for order shipment.
Weather and Delays Out of Our Control
We strive to ship your order on time. Occasionally, shipments are delayed by weather conditions (like hurricanes, tornados, floods, heavy winter weather, etc.) or other conditions outside our control. Unfortunately, we can't refund shipping charges for orders that are delayed for reasons outside our control.
Shipping Cutoff Time
Our cutoff time is 2:00 PM Pacific, Monday through Friday. You must submit your order before the cutoff time so that we can process your order in time for the current day's shipment.
For express shipments (Overnight or 2-Day), please call for availability.
We do not ship on Saturday, Sunday, or major US holidays.
Return Policy
Parts and supplies can be returned within 30 days of receipt of shipment in most cases. Some products may have different policies or requirements for returns. Any exceptions are listed below, or in the item description on the ALS web site.
SPECIAL ORDER PARTS, ELECTRICAL OR ELECTRONIC PARTS OR ASSEMBLIES AND MONEY BOX KEYS WITH SPECIAL KEY CODES ARE NOT RETURNABLE.
ITEMS TO BE RETURNED MUST BE IN THEIR ORIGINAL MANUFACTURER'S SEALED PACKAGING OR BAGGING AND MUST NOT HAVE BEEN USED OR INSTALLED. ITEMS THAT HAVE BEEN USED OR INSTALLED OR ARE NOT IN THE ORIGINAL PACKAGING IN GOOD CONDITION WILL NOT BE ACCEPTED. IF THE ITEM HAS BEEN INSTALLED, OR IF THE ITEM IS NOT IN ITS ORIGINAL FACTORY PACKAGING IN GOOD CONDITION, THE RETURN WILL NOT BE ACCEPTED, OR A RESTOCKING FEE WILL BE DEDUCTED BASED ON THE CONDITION OF THE RETURNED ITEM AT OUR DISCRETION.
If your return is due to damaged or defective merchandise, an incorrect shipment, or other error on our part, a prepaid return shipping label will be provided during the returns process, or may be requested by contacting our customer service department. We will not reimburse customers directly for return shipment postage.
Depending on the reasons and disposition of the return, buyers may be responsible for return shipping label costs and any restocking fees that might be applicable. This amount will be deducted from your refund.
All returns MUST be clearly marked with an Return Materials Authorization (RMA) number provided by ALS. You may contact our customer service department at (800) 800-4797 to obtain an RMA number. Please use a return shipment method that provides shipment tracking for your protection.
Delivery Signature
When your order value is $1500 or more, we will require a delivery signature from you. If you don't want this option, please state that in the comments when placing your order.
