Washer Not Filling
Is the power cord plugged into a grounded outlet?
Plug the cord into one.
Are you using an extension cord?
Do not use one. Plug the machine directly into a grounded three-prong outlet.
Has a circuit breaker tripped or a fuse blown?
Check to see if either of those issues came up. If a circuit breaker has tripped, reset it. If it's a blown fuse, replace it. Call an electrician if you need assistance.
Is the water faucet on?
Check other faucets in the house to test. Turn on the water, both hot and cold. The washer will not work properly with only one incoming source of water. The water valve in the machine needs to have the pressue from both attached hoses to finish the cycle. If a cold water wash is selected, the washer is designed to add hot water to keep the water temperature optimal for cleaning. Connecting only to cold water can negatively affect the washer's effectiveness.
Are any water hoses kinked?
Straighten them out.
Are the water inlet valve screens clogged?
First, turn off the water. Then remove the hoses and clean the water inlet valve screens. Then put the hoses back and try again.
Is the washer in a normal pause in the cycle?
Some wash cycles use a soaking period where the machine allows the clothing to soak. The pause can last up to three minutes, so simply allow the machine to do its job.
Is the timer set to OFF?
Sometimes the washer won't start if the dial is too close to the OFF position. Simply push the knob in and turn slightly. Then pull the knob out to start the cycle.
Is the timer knob pushed in?
Pull it out. Sometimes, when opening the lid, the lid can inadvertently push the knob in.
Is the lid open?
Some newer washers will not fill when the lid is open. Close the lid, then start the cycle.
Inlet Hoses and Screens
Washers are connected to your water supply by hoses. These hoses are about 5 feet long and will have a mesh screen inserted into the end of the hose that attaches to your faucet. The screen prevents sediment from entering the water inlet valve of your washing machine.
- Check that the faucets are turned on and that the inlet hoses are not kinked.
- Next, turn off the faucets and remove the fill hoses from the washer.
- Inspect the inlet valve screens, and clean or replace.
- Now, remove the hose from the faucet and clean or replace the screens.
- If your washer still does take water, it's time to look at the water inlet at the back of your machine.
Water Inlet Valve
The water inlet valve supplies hot and cold water for the wash and rinse.
Important: This should only be performed by a qualified person. Remove power from the appliance before performing this test.
Assuming there is water pressure to the inlet valve, verify that you have power to the solenoid on the valve during the fill with a multi-meter or voltage tester. If power is available at the solenoid terminals, then the valve is defective and must be replaced.
If there is no power at the solenoid terminals, check the other components in the circuit. If you cannot check for voltage at the valve, you can check the solenoids for continuity with a multi-meter. A solenoid with no continuity is defective and normally is not available separately so you will need to replace the complete valve.
Note: The information here is general and may not be specific to your machine. If you need help with choosing the correct parts for your model, you can contact us using the tech support form or calling our parts support team at 1-323-490-1805. If you leave a message, we’ll get back to you within 24 hours.